Privacy Policy

Last updated: November 1st, 2021
CEO Michio Fukuda

This Privacy Policy describes how OKWAVE (hereafter referred to as “we” or “us”) collects, uses and discloses information and what choices you have with respect to the information, abiding by laws regarding to the personal information as well as to protect it in a proper manner.

1. In the case where we directly collect personal information, the purpose of use and the acquisition method will be specified in advance, and we collect personal information with the consent of the person concerned. However, if the purpose of use is obvious from the situation at the time of collection, we may abbreviate the specification of the purpose of use.

2. In terms of handling personal information, we will continually take reasonable safety measures, as well as corrective and preventative measures in technical and organizational aspects, on account of safety management in preventing destruction, leakage, loss, falsification, etc.

3. We do not disclose or provide personal information to third parties without obtaining the consent of the person concerned, unless it is required by law.

4. For complaints and inquiries regarding the handling of personal information, we will establish a help desk to respond in good faith. In addition, if we receive any request for disclosure, correction, suspension of use, etc. of personal information based on the personal information protection law, then we will respond within a reasonable period and time and range, as long as we can verify the concerned person’s identity.

5. Personal information we collect are used as follows

(1) Definition of Personal Information

In this policy, personal information refers to information about a living individual which falls under any of the following items:

① Information which can identify a specific individual with or without collating other information. This information contains a name, date of birth, or other descriptions etc. This means all matters (excluding individual identification code) stated, recorded or expressed using voice, movement or other methods in a document, drawing or electromagnetic record. Electromagnet record means a record kept in an electronic, magnetic or other form which cannot be recognized through the human senses.

② Information containing an individual identification code.

(2) Content of personal information we collect

We may collect your name, username, password, postal code, address, email address, gender, nationality, date of birth, occupation, hobbies etc. that are related to individual information, client number, cookies, IP address, contractor/device unique ID and usage environment. We may also collect logs on browsing information. They are collectively referred to as personal information.

(3) How We Collect Personal Information

We will collect your information in one of the methods as follows:

① You personally entering information directly on our designated website or document (including e-mail)

② You personally communicating to us verbally over the phone or in person

③ Any other methods specified by us

Furthermore, information about your activities on our services available for internet users (hereafter referred to as “our services”) will be automatically collected and recorded on each of our services’ servers.

(4) How We Use Personal Information

We do not use your information for any other purposes except for the followings. If it is required to use your information other than the followings, we will notify you in advance.

< Personal Information Regarding Users of Our Services >

① Send you technical notices, updates, security alerts, invoices and other support and administrative messages

② To accurately inform you about special services or campaigns we offer

③ Communicate with you about products, services, offers, promotions, and events, and provide other news and information we think will be of interest to you on the webpage of our services you access or other devices you use. Also, we communicate with you by sending newsletters, emails or postal letter. (Furthermore, you may notify us through methods specified by us, and request to resume or opt out of these communications)

④ Communicate or sending you gifts of various campaigns

⑤ Create or use statistical data only to the extent that would not be able to identify individual or in order to analyze usage status, activities and content of posts

⑥ Respond to inquiries from users, identity verification and other procedures

⑦ Respond to disputes and lawsuits

⑧ Other enhancement of our services

< Personal Information Regarding Business Partners >

① Communicate in order to proposals of our services, business negotiations, conclusion or fulfillment of contract and others necessary for business

② Managing our partner information

< Personal Information Regarding Participants in Seminars and Events >

① Inform about seminars and events and sending documents

② Managing seminars/events

< Personal Information Regarding Applicants for recruitment >

① Inform and communicate with applicants for recruitment

② Administrational purposes involving recruitment

< Personal Information Regarding Questionnaires and Opinion Providers >

① For research, evaluation and analysis to improve our services

② For communicating about our services

(5) Sharing of Personal Information

We may use your collected personal Information etc. in the below stated manner, within the purpose of above described usage.

< Types of Personal Information to be Shared >

① Personal information about users of our services

② Personal information related to Business partners

③ Personal information regarding participants for seminars and events

④ Personal information regarding applicants for recruitment

⑤ Personal information on questionnaires and opinion providers

< Range of Information sharing >

OKWAVE, Inc. and OKWAVE group companies

< Chief Administrator of Information sharing >


(6) Provision of Personal Information to Third Parties

We will not disclose your personal information to third parties except as specified below.

① When you consent in advance for disclosure of personal information, etc.

② When there is an urgent need, e.g. Eminent danger for human life, physically or assets, etc.

③ When needed improvement of public health or promoting healthy development of children, and also if it is difficult to obtain your consent.

④ If a formal inquiry based on law is received from a court, police, or other public organization.

⑤ If it is stipulated by the relevant laws, that we are obligated to disclose or provide.

⑥ When it is deemed necessary for protection of our service’s rights, assets or service itself, from your actions on our services that may be contrary to the term of use, prohibited matters, rules and manner, etc.

(7) Consignment of Handling Personal Information

We may outsource all or part of the handling of the obtained personal information, within the necessary scope to achieve the purpose of use.
In which case, we will conclude the necessary contracts regarding the handing of personal information, etc. with the outsourcer.
We will also perform necessary supervision to the outsourcer.

(8) Cookies

① Cookies is a small file sent from a Web server to your computer when using our service. Your computer can use this information by saving the Cookies in its hard disk etc. Many web browsers are set to accept cookies by default, and many services collect and use these Cookies to provide beneficial functions. Cookies identify the computer you use, but they are not able to identify your personal identity.

② In our service, we use Cookies to log in to your individual My Page and to collect information such as overall trends and patterns on the site. The information will be used to analyze access trends, provide better services and deliver advertisements, and not for anything else. In addition, this does not affect your privacy or usage environment.

③ If you prefer, you can choose to set your browser to reject Cookies or reset your browser to indicate that Cookies are being sent. Please note that if you choose to reject Cookies, it could affect the functionality of our Services.

④ Cookies maybe set by Advertising agencies or distributing contractors (contracted for displaying or distributing adverts) who are contracted for the services listed on our website’s Individual customers section “Individual Customers” > “Service Lineup” (referred hereafter as "Services for Individuals") for the purpose of measuring access information for efficient advertising distribution. In this case, Advertising agencies will be using Cookies information. These Cookies do not contain any information that can identify or distinguish the users. They are used only for the purpose of advertising delivery, and not for any other purpose.

These Cookies are managed according to each company’s privacy policy.
The main third-party companies which set cookies on our services and their privacy policies are as follows.

・DataCurrent Inc.

・Google LLC

・EmberPoint Co., Ltd.

・Yahoo Japan Corporation

・fluct, Inc.

・popIn Inc

⑤ Our service uses the access analysis service Google Analytics provided by
Google to understand the usage conditions of our customers.
GoogleAnalytics uses cookies to collect information about your usage environment. This data is collected anonymously and does not include any information that identifies a particular individual.They are managed in accordance with Google's privacy policy.You can also disable Google Analytics in the add-on settings of your browsers to stop collecting customer data through our Google Analytics use.For information on how Google Analytics collects and processes data, please refer to the terms of use of Google Analytics and the privacy policy.

(9) Your Rights Regarding Personal Information

① If processing of personal information etc. are based on your consent, you have the right to withdraw your consent regarding your personal information at any time.

② You have the right to request access to your own personal information.

③ You have the right to request correction of personal information held by us.

④ You have the right to request deletion of your personal information.

⑤ You have the right to make an objection to our processing of your personal information, etc., for the sake of legitimate interests.

⑥ You have the right to request restrictions on the processing of your personal information.

⑦ You have the right to request for the transfer of your personal information to yourself or to a third party.

⑧ There is no cost to exercise the above rights.

⑨ In addition to the above rights, you have the right to file a complaint with the Regulatory authorities at any time. However, we ask you to contact us in advance for the opportunity to respond to your complaint before you contact the Regulatory authorities.

(10) Our Response to you Exercising Your Rights

We respect your rights described in the preceding paragraphs and we will respond to your request within a reasonable period and range only when it can be confirmed that the request is from you. Please note that if your request clearly lack foundation or be excessive, especially in case of repetitive requests, we may charge you a reasonable fee or may refuse your request.

(11) Deletion of Personal Information

We do not store collected personal information beyond the limit necessary for the purpose of collection. In addition, customers may request us to delete their personal information from the Inquiry Form at any time, and in the event that personal information is no longer necessary for the purpose of collection or processing, we will promptly delete such personal information.

6. About Anonymously Processed Information

We will take necessary and appropriate safety management measures for the Anonymously processed information, etc., such as preventing leakage, loss or damage.
In addition, necessary and appropriate supervision will be provided to employees and contractors (including subcontractors) who handle Anonymously processed information.

< Items of information included when creating Anonymously processed information >

① Gender

② Occupation

③ Date of Birth (age)

< Items of information included when Anonymously processed information when provided to third parties >

④ Gender

⑤ Occupation

⑥ Date of Birth (age)

< How the Anonymously processed information is provided to third parties >

① Data format (Word, Excel, Power Point, PDF, etc.)

7. Excluded from Application

This policy will not be applicable if, your Personal information is required to be entered or automatically acquired the website of third parties linked within advertisements or posts on our Individuals services.

8. Changes to the Privacy Policy

(1) We may change this policy without the prior consent of the users. Any changes to this policy will be notified on our website.

(2) The revised privacy policy shall take effect from the date posted by us, and if you use our services after policy is changed, it is assumed that you have agreed to the policy changes.